Fair when things go wrong.
Last updated 13 November 2026
If you haven’t used it
Ask within 7 days of buying and we’ll refund a pass you haven’t used. If you’ve used some of it, we’ll refund the competitions you haven’t started, at the price you paid for each.
If you’ve started a competition
A competition counts as used the moment you start it. We can’t refund those, because you already got what you paid for.
Charged twice, or no credits
If you were charged twice, charged but didn’t get your credits, or something on our side went wrong, tell us. We’ll fix it or refund you, whichever you prefer.
How to ask
Message us on WhatsApp (0916 177 6012) with the email on your account and the date you paid. We reply within 2 working days. Refunds go back to the way you paid within 5 to 10 working days.
The small payment fee
If a small fee was added when you paid and we can’t get it back, it may come off your refund.